Client Partner

Seattle, Washington Customer Success - Client Partner Full Time

As a member of the Customer Success team, the Client Partner will be responsible for orchestrating Customer Success. The job function will have the responsibility to ensure that all contractual obligations for Revenue under management are met and growing and retaining net new revenue streams in assigned clients. This position serves as an integral complement in delivering client value and creating successful outcomes to ensure a high level of customer satisfaction.

The position will be supporting and collaborating on delivering a high level of sales execution and excellence.  The position will be involved with the pre-sales stage and delivery stage of client and revenue acquisition including market research, sales-ready tools and proposal development.  The Client Partner must embrace the principles of customer intimacy and must at all times be a Valorem ambassador. Both ESAT and CSAT are very important and the Client Partner will key contributor to each.

General Responsibilities

  • Drives the account service experience with a consultative approach in managing the client’s expectations and growth with a goal of loyalty and retention.
  • Must be able to attain assigned quota to ensure growth of net new business for assigned clients and align with Microsoft 2-sided account plan to achieve goals
  • Develop and implement account plans focused on increasing revenue, Time to Revenue and strategic alignment through the identification of opportunities across all pillars of digital transformation and associated solution offerings.
  • Establish account KPIs and tracking dashboard to provide performance measurement and business insight.
  • The Client Partner will be expected to collaborate across all Valorem client teams including other lead sales consultants, client partners, project delivery and practices to expand our footprint, influence and create best practices for service excellence, to orchestrate Customer Success for assigned clients.
  • Gains and retains proficiency in understanding practice area services and engages internal teams with potential new ideas regarding cross-sell and up-sell opportunities in collaboration with Client Partners.
  • Fosters relationships with multiple groups throughout the account including the C-Suite and builds and maintains a key account contact list.
  • Conducts a series of communications with Client Account Teams, Pursuit Teams as needed and Customer Success Leadership.
  • Conduct quarterly and annual business reviews with Clients with reporting centered on KPIs, strategic roadmaps and projected revenues. 
  • Placement Criteria & Requirements

  • Minimum five years in a consultative sales role with a proven track record in fostering client relationships.
  • Ability to excel cross-functionally and maintain productive working relationships with senior leadership, delivery leadership and client partners.
  • Analytically driven and able to evangelize and execute account business plans and strategy. • Excellent communication, writing, presentation and negotiation skills. 
  • Highly organized with a problem solving mentality.
  • Experience with Microsoft platforms and products as well as the Microsoft Eco System is preferred
  • Ability to travel as needed.
  • Bachelor’s degree or higher required.
  • Seattle, Washington

    Client Partner