Manager, Quality Assurance Kansas City, MO

GENERAL DESCRIPTION & RESPONSIBILITIES

GENERAL DESCRIPTION & RESPONSIBILITIES

As the Manager of Quality Assurance you will lead a team of QC Analysts and QA Engineers responsible for the testing and support of several large, mission critical and highly visible applications. You will coordinate and collaborate with multiple development teams to understand the business context and technical implementation of the applications in order to facilitate complete and rigorous testing of the functional behavior and output. As a cross functional team working on several separate projects, you will help coordinate team members, and communicate across projects while maintaining a cohesive team.

  • Lead Valorem’s Quality Assurance team, acting as a mentor, lead and coordinator 
  • Provide direct performance management of team members through 1:1 meetings, regular communication with project teams and formal performance reviews 
  • Be responsible for new talent evaluation, acquisition and onboarding 
  • Guide and oversee the professional development of team members through coaching and training 
  • Maintain the applicable Microsoft Competency designations for the team as part of individual and group training plans 
  • Coordinate with the Architecture and other technical teams to define and implement the latest software technologies within the team 
  • Set the standards, processes and toolsets used by the team across projects 
  • Manage the technical assets for multiple projects as a cross functional technical lead

PLACEMENT CRITERIA & REQUIREMENTS

  • Strong experience (5+ years) testing business system software applications 
  • Strong knowledge of quality control and testing methodologies and experiencing implementing for critical business systems
  • Experience with Microsoft Test Manager and Team Foundation Server is highly preferred
  • 5+ years of experience leading technical teams and managing technical resources • Experience performing direct personnel management, including resource allocation, performance evaluation, and budget management
  • Excellent organizational, interpersonal, and communication skills (oral, written and presentation)
  • Experienced with source code management and promotion is preferred
  • Proficient with common office applications, including: MS Office 365 (Word, Excel, Outlook, Lync)
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups
  • Ability and willingness to take the initiative to facilitate teamwork and serve the client needs first • Ability to organize a team for effective execution and tracking of tasks
  • Ability to prioritize and manage time effectively, for both yourself and team members
  • Ability to provide guidance and mentoring for the personal and professional development of team members
  • Ability to collaborate with other leadership in the Engineering department, including Architects, Project Managers, Development Managers and Senior Engineers
  • Bachelor’s degree in technical or business administration related field highly preferred

VALOREM EXPECTATIONS

These are the traits that we hold in the same regard for all employees, also viewed as performance indicators.  Each employee should uphold these attributes as a part of their employment with Valorem.

Communication and Interpersonal Skills

  • All employees are expected to exhibit exemplary customer service skills, to all people, regardless of level inside or outside of the company 
  • Written and verbal communication skills should be professional, concise and effective

Collaboration and Teamwork

  • Build alliances to solve problems and achieve objectives by sharing knowledge and information
  • Work cooperatively and respectively with co-workers
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups
  • Openly and actively participates in the direction of our Company
  • Exercise confidentiality concerning the affairs of the business

Personal Ownership and Responsibility 

  • “Own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details
  • Be here to enhance and promote Valorem  
  • Exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others 
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions

Customer Focus

  • Always put the clients’ needs first, thinking proactively from their vantage point, not your own
  • Follow through with all client expectations and accountabilities Time Management and Productivity
  • Meet your timelines and goals 
  • When you say you are going to do something, it is your responsibility to perform within the timeframe

PHYSICAL DEMANDS 

While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to stand, walk, and drive or ride in a motor vehicle.  The employee must occasionally lift and/or move up to 25 lbs.  Must have the ability to travel, sometimes with short notice.

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