Support Engineer Kansas City, MO


Valorem is seeking an individual with both technical ability and a strong desire to learn and help others, for the position of Support Engineer. In this role, you will need to possess the ability to effectively diagnose and resolve technical issues across a wide variety of technology platforms and software applications. The successful candidate will have strong troubleshooting and problem solving abilities, a passion for providing technical solutions to business problems, and a strong desire to learn and grow. The ability to multi-task and a willingness to work in new systems on a frequent basis will be crucial for success. 

As the Support Engineer, you will work in a team of 5-8 persons, acting as the point of escalation and assistance to Tier 1 Support Analysts. You will be responsible for understanding the business context and technical implementation of several large, high visibility applications. Primary responsibility is to assist with the technical solutions to questions, issues, changes and defects that arise in the ongoing maintenance and support of these applications. This will require a strong ability to learn, communicate and collaborate, as well as aptitude in a wide breath of technologies. You will work together with the Support Manager, Lead Support Engineer and the other Engineering teams to deliver high quality, optimized delivery of solutions.


  • 1-2 years experience or knowledge of software development in the Microsoft technology stack:
    • C# (.NET v3.5+, ASP.NET MVC, Entity Framework) 
    • Windows Communication Foundation (WCF)
    • SQL Server (2008 R2+)
  • 1-2 years experience or knowledge of software development lifecycle tools:
    • Visual Studio, Team Foundation Server 
    • Unit Testing, Build and Deployment automation
  • 1-2 years experience with source code management, development using modern IDEs (Visual Studio) and unit test methodologies is preferred   
  • Experience or knowledge of web service authoring and/or consumption (WCF, ASMX, WebAPI) is desired  
  • Microsoft Certification (MTA, MCSD, MCSE or equivalent) is highly desired 
  • Proficient with common office applications, including: MS Office 365 (Word, Excel, Outlook, Lync)
  • Interested in learning new technologies, creative, open-minded and a great team player 
  • Ability to instrument, profile, debug, and optimize server and client code to resolve complex issues with distributed systems  
  • Adept at task switching to handle varying workload, while meeting tight deadlines
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions 
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups 
  • Ability and willingness to take the initiative to facilitate teamwork and serve the client needs first


These are the traits that we hold in the same regard for all employees, also viewed as performance indicators.  Each employee should uphold these attributes as a part of their employment with Valorem.

Communication and Interpersonal Skills

  • All employees are expected to exhibit exemplary customer service skills, to all people, regardless of level inside or outside of the company 
  • Written and verbal communication skills should be professional, concise and effective

Collaboration and Teamwork

  • Build alliances to solve problems and achieve objectives by sharing knowledge and information
  • Work cooperatively and respectively with co-workers
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups
  • Openly and actively participates in the direction of our Company
  • Exercise confidentiality concerning the affairs of the business

Personal Ownership and Responsibility 

  • "Own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details
  • Be here to enhance and promote Valorem  
  • Exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others 
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions

Customer Focus

  • Always put the clients’ needs first, thinking proactively from their vantage point, not your own
  • Follow through with all client expectations and accountabilities

Time Management and Productivity

  • Meet your timelines and goals 
  • When you say you are going to do something, it is your responsibility to perform within the time frame


While performing the duties of this position the employee is regularly required to sit and talk and hear. The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms.  The employee is occasionally required to stand, walk, and drive or ride in a motor vehicle.  The employee must occasionally lift and/or move up to 25 lbs.  Must have the ability to travel, sometimes with short notice.

Submit resume via email to CAREERS@VALOREM.COM 

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